Development of a standardized training program

Methods: Baseline sterile compounding training data were collected and reviewed for sterile compounding facilities across a multihospital health system, which included 37 distinct sterile compounding operations. Current sterile compounding personnel across the system completed preintervention assessments consisting of a written, knowledge-based exam; media-fill challenge test; and an observed assessment of aseptic technique.

The personnel then completed refresher training of sterile compounding concepts by completing online and in-person courses. For example, some topics can be taken through a learning management system while others can be a mix of on-the-job learning and face to face instruction.

Taking on this strategy makes course creation less complicated as each course will be delivered in one standardized approach. The main challenge is ensuring that the same message is conveyed throughout all regions. Always take note that there are preferred learning methodologies for every region or culture.

Also, note that you would need to ensure that facilitators from all regions are calibrated when it comes to the delivery of the courses. The third strategy is to implement one set of learning objectives using different methodologies and content for employees in all regions. This does seem like an obvious choice. Learning objectives and required skills should come standard across the entire organization — no matter where employees are in the world.

For example, a course on Quality Compliance is dictated by global HQ. The course for Southeast Asian sites, on the other hand, will be delivered through face-to-face instruction. This approach is more time-consuming and would require a greater amount of resources to execute.

Each region would need to have a dedicated team or point person whose biggest responsibility is translating the learning objectives into approaches and content that are more relevant to the learners. This means that every course is customized to suit a specific need of a target audience or region. From the learning objectives, to the approach and content, everything will be tailor-fit to the learners. While this is another very obvious choice, this option requires a tremendous amount of collaboration between teams separated by geographical differences.

To add, a lot of effort is required to pull this off — with most of the time and resources usually spent in the back-and-forth between the local and HQ training teams. Another dilemma is giving complete autonomy to your regional learning teams. However, is it the answer to making your training and developing your global workforce more effective?

No and yes. For example, getting an LMS can produce tremendous savings on training costs. Instead of sending trainers or learners all across the globe, you can move all your training online. When it comes to global training and development strategies, an LMS solves issues on location, time, and even language. Click To Tweet. Having an LMS for also allows you to scale your courses. Getting your staff engaged in creating and maintaining your training program will not only increase their engagement and buy-in to the bar, but it will help improve your program overall.

Great employees appreciate structure and will see that it makes your bar a great place to work. The not so Final Say Finally, there is a huge benefit to having policies written down and documented — and that is that they are not open to interpretation. On the other hand, clearly communicating policies regarding call outs, vacation, menu substitutions, comps, etc.

Your staff will feel more confident being able to plan their schedules and understand expectations, and there will be limited subjective judgment on how to handle these situations. Just Plain Worth it. While it may seem daunting to carve out some time to create your training program, it will pay off in spades. Take this as an opportunity to engage your staff and work together. You may be surprised to hear some great suggestions from your staff that you can incorporate as well.

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